Exchanges and Returns

EXCHANGES

The Customer who wishes to exchange the item purchased must send an email to apoiocliente@anjewels.com describing their order, including the order number and the item to be exchanged, and await instructions from the Brand. After receiving instructions from the Brand, the Customer must send the order to the following address: Estrada Terras da Lagoa Edifício Empresarial Primovel , Albarraque, Nº 3 1-A, 2635-595, Rio de Mouro. The product must be sent intact, as received, together with the packaging and invoice. In this case, the shipping costs will be borne by the Customer when sending the order to Anjewels' facilities. When Anjewels returns the order, the shipping costs will be borne by Anjewels.

 

RETURNS

The Customer has the right to Free Resolution, that is, they have a period of 14 days to return the product, starting from the day they receive the order, in accordance with Decree Law No. 24/2014. In our case, the deadline for the Customer to exercise this right ends after 30 days. The same applies to the exchange of the product.

To exercise your right to free withdrawal, you must observe the following conditions: the order must be immaculate, without having been used or damaged. The customer must then send an email to apoiocliente@anjewels.com or send by post, together with the order, the free withdrawal form, with the signature.

The Customer must send the return to the address Estrada Terras da Lagoa Edifício Empresarial Primovel , Albarraque, Nº 3 1-A, 2635-595, Rio de Mouro. The product must be returned intact, as received, together with the packaging and invoice. Anjewels does not assume any responsibility for shipping costs, but assumes responsibility for the full refund of the value of the product, upon receipt of the same at our facilities.

 

AFTER-SALES SERVICE AND WARRANTY

The products available on the Anjewels website are tested before being displayed for sale, thus ensuring their quality.

All products have a 2-year warranty, from the date of purchase, which covers any damage or manufacturing defect.

In the event of a breakdown or manufacturing defect, you must send an email to apoiocliente@anjewels.com explaining the situation and you will receive instructions from our technical support team.

You must always keep the Invoice as proof of purchase and the product Warranty.

The warranty does not lose or change its validity when activated.

The warranty is not valid in the event of:

 

Misuse of the product;

Damage or breakdown due to natural wear and tear caused by the use of the product;

Use of non-original parts to repair the product;

Intervention by third parties not authorized by Anjewels (see our points of sale here);

Damage caused to clothing by necklaces, bracelets, crystals or any parts applied to our products.

After the end of the Warranty period, Anjewels ensures technical assistance to the Customer, which implies a repair cost. This repair will only be carried out after confirmation of the estimate by the Customer.

 

Anjewels Product Exchange and Return Policy

 

Do you want to exchange or return a product purchased from the Anjewels online store? Find out everything you need to know about making online exchanges and returns here.